Returns

Items that are unused and in original packaging can be returned up to 14 days from when the package was delivered.  Shipping fees are non-refundable and an additional $8.99 will be deducted to cover return shipping costs.  Once the item(s) have be received an inspected a refund minus shipping charges will be issue to your form of payment.  Please contact wecare@jollypets.com to initiate a return 

$8.99 Flat Rate Shipping

Jolly Pets offers a flat shipping rate of $8.99 for non-wholesale orders. These orders ship using the Economy shipping method and typically deliver within 4-10 business days depending on the distance to your location from Streetsboro, OH. This flat rate option is only available for delivery to addresses in the contiguous US and is not available for orders being shipped to Alaska, Hawaii, Canada, or for wholesale orders.

Wholesale Shipping Options

Different shipping rates apply to our retail accounts. Please visit the Wholesale section or contact customer service for more information on shipping rates for retail accounts.